Refund Policy
Thank you for shopping at Stainlessflue Australia. We are committed to providing high-quality products and excellent customer service. This Refund Policy explains the terms under which refunds, returns, and exchanges are handled for purchases made through our website, https://stainlessflue.com.au. By placing an order, you agree to the terms outlined below.
1. Change of Mind
We understand that sometimes you may change your mind about a purchase. If you are not completely satisfied with your order:
- You can request a return or exchange within 30 days of receiving your order.
- The product must be unused, in its original packaging, and in a resellable condition.
- Return shipping costs for change-of-mind returns will be the responsibility of the customer.
Contact our customer service team at [Insert Email Address] to initiate a return.
2. Damaged or Faulty Products
If your product arrives damaged or is faulty, we sincerely apologize for the inconvenience. We are happy to offer a replacement or refund.
- Notification Period: Please notify us within 48 hours of receiving the item.
- Evidence Required: Provide photos of the damaged product and the packaging to help us process your claim.
- If eligible, we will cover the return shipping costs and provide a replacement or full refund.
3. Incorrect Items
If you receive an item different from what you ordered:
- Contact us within 7 days of delivery to report the issue.
- We will arrange for the return of the incorrect item and ship the correct product at no additional cost to you.
4. Refund Eligibility
Refunds are issued under the following conditions:
- The returned item passes inspection upon receipt.
- Refunds will be processed to your original payment method within 7-10 business days of receiving the returned item.
Please note:
- Shipping costs are non-refundable unless the product is damaged, faulty, or the incorrect item was delivered.
- If you paid via a third-party payment provider (e.g., PayPal), their processing times may apply.
5. Non-Refundable Items
The following items are not eligible for returns or refunds:
- Clearance or sale items.
- Customized or personalized products.
- Items not purchased through https://stainlessflue.com.au.
6. Return Process
To initiate a return or refund:
- Email us at info@stainlessflue.com.au with your order number, details of the issue, and supporting evidence (if applicable).
- Our team will review your request and provide a return authorization if eligible.
- Package the item securely and ship it to the address provided by our team.
7. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank account or contact your payment provider.
- If the issue persists, contact us at [Insert Email Address] for assistance.
8. Contact Us
If you have any questions about our Refund Policy or need further assistance, please contact us:
stainlessflue Australia
email: info@stainlessflue.com.au
our website: https://stainlessflue.com.au/
phone number: (02) 9756 4266