Shipping & Returns

Shipping Policy

Thank you for visiting and shopping at Stainless Flue Australia. This Shipping Policy outlines the terms and conditions that govern the shipping and delivery of products purchased through our website, https://stainlessflue.com.au. By placing an order, you agree to the terms outlined in this policy.

1. Order Processing Time

We aim to process and ship all orders as quickly as possible.

• Standard processing time: Orders are processed within 1-2 business days, excluding weekends and public holidays.
• Orders placed after 12:00 PM (AEST) or on non-business days will be processed the next business day.

You will receive an email confirmation once your order has been dispatched, including tracking details.

2. Shipping Options and Delivery Times

We offer the following shipping options for orders within Australia:

• Standard Shipping: Delivery within 3-7 business days.
• Express Shipping: Delivery within 1-3 business days.

Please note that delivery times are estimated and may vary depending on the destination, courier service, and unforeseen circumstances such as weather or public holidays.

3. Shipping Rates

Shipping rates are calculated at checkout and depend on:

• The size and weight of the items.
• The delivery location.

Occasionally, we may offer free shipping promotions. If applicable, the discount will automatically apply during checkout.

4. International Shipping

At this time, we only ship within Australia. For inquiries regarding international shipping, please contact our customer support team at info@stainlessflue.com.au

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number and instructions to track your shipment online. If you have any issues with tracking, please contact us for assistance.

6. Shipping Restrictions

Some items may be subject to shipping restrictions based on:

• The size or weight of the product.
• Delivery addresses in remote or restricted areas.

If we are unable to ship to your location, we will notify you as soon as possible and provide alternative options.

7. Damaged or Lost Packages

We take great care in packaging your items to ensure they arrive safely. However, if your package arrives damaged or is lost during transit, please notify us immediately.

• For damaged items: Contact us within 48 hours of receiving your order with photos of the damage.
• For lost packages: Allow up to 10 business days for us to investigate with the courier service.

We will work with you to resolve the issue through replacement or refund options where applicable.

8. Incorrect Address

Please double-check your shipping address before completing your order.

• If an incorrect address is provided, we cannot be held responsible for lost or undelivered packages.
• If the package is returned to us, additional shipping charges may apply for redelivery.

9. Returns and Refunds

For information on returning items and requesting refunds, please review our Returns Policy [link to the returns policy].

10. Contact Us

If you have any questions about this Shipping Policy or need assistance with your order, please contact us:

Stainless Flue Australia
Email: info@stainlessflue.com.au

our website: https://stainlessflue.com.au/

 phone number: (02) 9756 4266